vip crickex Privacy Policy
A complete and transparent explanation of how information about you is collected, stored, and used.
1 Introduction
vip crickex is a trusted online gaming and sports betting platform for users in Bangladesh. We take the privacy of our users seriously. This privacy policy is prepared to clearly inform you about what information we collect about you, why we collect it, and how it is used.
This policy is an integral part of our Terms and Conditions. By creating an account on the platform or by browsing the site, you consent to the processing of your information under this policy.
We believe transparency is the foundation of user trust. This document therefore aims to present everything in plain, easy-to-understand language, avoiding technical complexity.
2 Information We Collect
Various types of information are collected automatically or directly from you during registration and use of the vip crickex platform.
2.1 Information You Provide Directly
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- bKash, Nagad, or Rocket mobile banking account number (for processing transactions)
- Preferred username chosen at the time of account creation
2.2 Information Collected Automatically
- Device information: model, operating system, browser version
- IP address and geographic location (at a general level)
- Activity logs on the platform: login times, betting history, gaming sessions
- Cookie and browser storage data
2.3 Information Received from Third Parties
Certain information may be received from approved third-party services when required for payment processing or identity verification. This process is always carried out in accordance with applicable regulations.
3 Purpose of Using Information
Collected information is used only for the following specific purposes:
- To create, manage, and secure accounts
- To process deposit and withdrawal transactions
- To correctly provide bonuses, cashback, and promotional offers
- To ensure responsible gaming and detect irregular activity
- To provide customer support services
- For platform security and technical improvements
- Age verification — vip crickex provides services only to those aged 21 and above
We never sell your personal information to third parties or share it unnecessarily for commercial purposes.
4 Data Storage and Security
vip crickex follows industry-standard technical measures to protect user data. All information stored on our servers and databases is secured through SSL encryption.
4.1 Technical Security Measures
- SSL/TLS encryption: all data transferred between the website and servers is encrypted
- Database encryption: sensitive information (passwords, payment details) is stored hashed and encrypted
- Firewall and unauthorized access detection systems
- Regular security audits and updates
4.2 Data Retention Period
Information is retained for the entire period your account remains active. Even after an account is closed, certain information may be kept for a set period due to legal obligations or dispute resolution requirements.
If you have any concerns about data security, contact our support team — we provide assistance in Bengali and English 24 hours a day, 7 days a week.
5 Data Sharing and Third Parties
vip crickex may share user information with third parties in specific cases and under defined circumstances.
5.1 Payment Processing Services
When making a deposit or withdrawal via bKash, Nagad, or Rocket, the information needed to complete the transaction is shared with the relevant payment service. This information is used only for the specific purpose of that transaction.
5.2 Legal Obligations
If disclosure of information is required by court order, government investigation, or applicable law, vip crickex will be obligated to comply.
5.3 What Is Not Shared
Your personal information is never sold or transferred to marketing agencies, data brokers, or unrelated third parties.
6 Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve the user experience.
6.1 Types of Cookies
- Essential cookies: Used to maintain login sessions and ensure security — the site cannot function properly without these
- Performance cookies: Help identify page speed and technical issues
- Preference cookies: Remember language and display settings
6.2 Cookie Control
You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform.
7 User Rights
Every user of the vip crickex platform has certain rights over their own information.
7.1 Right to View and Correct Information
Contact the support team to view the information stored in your account and to correct any incorrect or outdated information. Requests will be processed after identity verification.
7.2 Request to Delete Information
You may request to close your account and have your information deleted. However, certain information may need to be retained for a defined period due to legal obligations.
7.3 Responsible Gaming Controls
If you want to limit your gaming activity, see our Responsible Gaming guide — it describes self-exclusion, deposit limit settings, and other protective options in detail.
8 Privacy of Minors
vip crickex clearly states that this platform is operated solely for those aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If a user registers by providing a false age, the account will be suspended immediately and the collected information will be deleted.
If you suspect that a minor has registered on our platform, please notify the support team immediately.
9 Policy Changes and Updates
vip crickex reserves the right to update this privacy policy as needed. If any significant changes are made, registered users will be informed via email or an in-platform notification.
Continued use of the platform after a change will be taken to mean that you have accepted the new policy. It is therefore advisable to visit this page regularly.
For more detailed questions about our services, you can read the FAQ section, which contains answers to frequently asked questions.
Contact Us
For any questions or requests related to the privacy policy, contact us directly: